Apple Announces Expansion of Independent Repair Shop Program

Apple Repair

Apple has announced that it will expand a program to supply repair parts, tools, and manuals for iPhones to independent repair shops in 32 countries in Europe and Canada.

The program was started last year in the United States after many years of lobbying against state-level “right to repair” bills, which would have compelled it to provide parts to independent shops.

In fact, Apple has always maintained a network of authorised service providers such as Best Buy to perform warranty work, but smaller shops had complained that ‘the program was too costly to join because of high volume commitments, leaving them without access to genuine Apple parts or the software tools needed to perform some repairs.’

Also Read: LG Working on Q92 5G, Other Q Series 5G Smartphones

Considering this, Apple had launched this program for these independent shops in August 2019, and made it free to join, provided the technicians complete a training program. Apple said that 140 businesses with 700 locations have signed up for the program in the United States. While some shops have multiple locations, others are sole proprietorships as well.

In a statement from Apple, Jeff Williams, the company’s COO said, “When a customer needs a repair, we want them to have a range of options that not only suits their needs but also guarantees safety and quality so their iPhone can be used for as long as possible.”

Under this program, independent shops will have access to Apple parts and tools to perform out-of-warranty repairs. They also get Apple parts at the same prices as authorised service centers and can also use third-party after-market parts and set their own prices. The program, however, only covers iPhones. Independent shops are required to inform its customers if they are using genuine Apple parts and send any salvaged Apple parts back to the company.