Apple Expands Independent Repair Shop Program to Mac


Tech giant Apple has decided to expand its independent repair shop program to its range of Mac computers as well. Apple had initially launched the program in 2019, but it only covered iPhones, the company’s biggest-selling product. Mac users either had to use Apple or an authorised warrant service provider to get fixes, with parts directly from Apple.

According to data from Apple, the company in July 2020 reported an increase of 21.6 percent in quarterly Mac sales to $7 billion (roughly Rs. 52,361 crores) as many employees shifted to working from home owing to the Coronavirus pandemic. Its market share grew to 7.3 percent in the second quarter from 6.3 percent a year earlier, according to research firm IDC.

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This shift in repair practices comes after years of calls from right-to-repair groups who had criticised the company for only providing genuine parts and training manuals to firms such as Best Buy. Smaller shops had argued that the Apple program was too costly to join due to volume commitments. With the independent repair program, Apple began to offer to sell parts and provide free training courses to independent shops to perform out-of-warranty work.

The program that started in the United States expanded to 32 countries in Europe as well as Canada last month.