Samsung India announced in a press release that it has started offering customer support through WhatsApp to provide prompt resolution to queries of consumers from the comfort of their homes. This has been done keeping in mind Samsung’s aim to strengthen its contactless customer service offerings in the country.
According to the company statement, Samsung consumers will have multiple contactless service options, such as Remote Support, Live Chat, technical assistance through the call center or do-it-yourself videos on the Samsung Website and on YouTube.
Consumers will have to send a message on Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service. On WhatsApp, they can seek technical support for any Samsung product, get information about service centre locations, status of a repair, new offers and also request for demo and installation of Samsung products they have just bought. This service is available from 9 am to 6 pm, on all days of the week.
Sunil Cutinha, Vice President, Customer Service, Samsung India, said in the statement, “At Samsung, consumers are at the heart of everything we do, and we are committed to provide them with a customer first care experience through best in class services. WhatsApp support is another step we have taken to provide contactless service options to our consumers, especially in the current situation. We are confident that this will help us deepen our consumer connect while providing greater convenience to them. We are hopeful our consumers will utilize the WhatsApp support service to ensure they stay home and stay safe.”