The Changes in Last Mile Delivery and What They Mean for The Logistics Sector

Customers want faster, quicker delivery that is more accurate and less costly, and it is the role of delivery firms and companies to ensure that this last mile is executed as efficiently and effectively as possible. The number of global shipping jobs has increased over the last few years to deal with the increased volumes being bought and sold online. However, it is the last mile or final stages of the delivery process to the customers door that has been a source of immense challenges and blockages.

The last mile of the delivery process is where there is an essential customer contact point and opportunity for customer service. It is also in this last mile where the entire customer buying experience comes to its end with the customer receiving what they ordered and in a time frame that they are happy with.

Issues of inefficiency

The main issue on the last stage of the transport and shipping process is the time and driving inefficiencies involved in delivering a number of parcels. There are low numbers of parcels and a large number of drop points. As the global shipping industry grows and the increases in jobs as can be accessed at will mean that not only will there be increased work for couriers, but the increase in shipping

Customer expectations

All customers, especially those in the USA, expect free delivery, and if they’re paying for it, they expect it to be the same day or the next day. This has brought a glut of operators into the last-mile logistics. This has meant that there needs to be more done to reduce costs and ensure that all who order online and through e-commerce concerns are able to access the most affordable and reliable last-mile couriering and delivery that there is.

Technology solutions for the last mile

Drones that are being used for the last mile of delivery is something that is here to stay. The technology is improving all the time, and delivery drones will be the future. The initial use of drones has been for hard-to-reach areas and pharma products. As drone tech improves and the weight they can carry increases, these drones will be able to be used for most last-mile deliveries.

Better logistics planning with more accurate GPS

You can improve fleet management with more accurate GPS and real-time tracking. How the last mile is planned is also paramount if you are going to maintain efficiencies and the effectiveness of the last mile.

The last mile of delivery is currently the fastest growing aspect of international logistics and is expected to continue to be so for the long-term future. Global online sales have grown over 25% in 2020 and will see an anticipated growth of 15%  on a year-on-year basis; this growth has seen an associated rapid increase in technological development to assist in reducing costs and increasing efficiencies on the last leg delivery.