One Plus Seven Pro, Trouble Adding Up

The OnePlus 7 Pro was positioned to dominate markets over the summer but early users have dug up some snags and worse, lies

OnePlus has been living a fairytale. While the introductory OnePlus One was positioned as a ‘flagship killer’, the latest OnePlus 7 Pro has slowly, but surely inched towards a premium, flagship smartphone bracket, traversing every price point in between. The company has also found a unique position in the industry, balancing a reputation of reasonable, consumer-friendly pricing with realistic and profitable high-end smartphones.

The company’s newest release, the OnePlus 7 Pro has left quite a dent on the premium smartphone segment, becoming the fastest selling ‘Ultra Premium’ smartphone (Rs 45,000 and above) in Amazon history.

It’s not all smooth sailing for OnePlus, however, as early adopters of the smartphone have brought up issues forcing the company to clear the record and address concerns.

One Plus 7 Pro

Call Interference

Several users like @PaulAnton and @binyster have complained of a loud static sound from the earpiece during calls whenever it is made while the WiFi is on. This issue isn’t new, however, as early adopters of the OnePlus 3T complained of similar snags which were resolved in the next software update.

Phantom Touch

Phantom Touch

Users on the OnePlus forms have also complained of bad touch isolation and ghost taps – random touch responses without any actual input – from the smartphone. @jdpeters79 notices that these phantom taps are generally isolated to the top left of the screen.

Camera issue

The Camera Issue

OnePlus has built something of notoriety for camera related problems and their flagship foray is no exception.

AF Issues

Users have noticed severe inconsistencies in AutoFocus across camera modes with problems ranging from slow speeds to plain inaccuracy.

No Wide-angle Video

Users have complained about the absence of a wide video mode despite the presence of a dedicated wide angle sensor in the triple lens setup.

 The Zoom Debacle

Reddit user u/ImKuya publicly called out OnePlus for the false advertisement of their telephoto lens’ 3x Optical Zoom feature, disproving their claims in a viral Reddit post. This meant that the focal length offered was 57mm and not 78mm as advertised. Such a difference wouldn’t be noticed by the everyday consumer but the criticism from camera experts might land the seemingly splash-proof phone in hot water.

OnePlus responded with a statement that said that the phone “has 3x zoom with no digital zoom or loss of detail.” They add that “the telephoto camera delivers the advertised lossless 8 megapixels images. Portrait mode utilizes all 13 megapixels from the sensor in the telephoto camera.” while neither confirming nor denying the claims.

The company was accused of using similar tactics in past with the OnePlus 5, where co-founder Carl Pei clarified that the camera allows 1.6x optical zoom and the remnant 0.4x is realized using “SmartCapture multiframe technology” which is jargon for digital zoom.

The Solutions?

Most of these issues have been proven to be software related and can be fixed with the company’s regular Oxygen OTA updates. The consequences, however, for the repeat offense of false advertisement remain to be seen.

The OnePlus 7 is a Snapdragon 855 smartphone with upto 10GB RAM, a fullscreen 90Hz display and triple rear cameras. It is available exclusively for sale on Amazon Rs 48,999

Shashwath Cariappa

Shashwath Cariappa

Shashwath is an engineering student by day and a budding writer by night. Armed with a pool of pop-culture references, a mighty pen, and a repository of jokes that he sprinkles in every conversation, he is the quintessential eager-beaver who can muster up inordinate amounts of energy, anytime, anywhere.

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